Privacy Policy
Last Updated: March 4, 2026
ISI Bot, a Wyoming limited liability company ("we," "our," or "us"), operates isi-bot.com and theaibotstore.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites or use our services.
ISI Bot provides AI-powered chatbot solutions, CRM automation services, and custom AI agent development for businesses. Our services include pre-built AI chatbots, integrations with customer relationship management platforms, and tailored automation solutions.
1. Information We Collect
We collect information that you provide directly to us, including:
- Personal Information: Name, email address, phone number, business name, company information, and role/position
- Business Data: Information about your business operations, customer interactions, and marketing preferences that you choose to share with us or integrate through our services
- Communications: Messages you send us, including through contact forms, SMS, email, or chat interfaces
- Usage Data: Information about how you interact with our websites, AI agents, and services
- Customer Data: If you use our AI chatbot services, we may process data from your customers' interactions with the chatbots, including names, contact information, and conversation history
2. How We Use Your Information
We use the information we collect to:
- Schedule and confirm demo appointments for our AI chatbot solutions
- Provide, maintain, and improve our AI agent services and CRM automation tools
- Send transactional messages related to your appointments, service updates, and sales follow-ups
- Send marketing and promotional messages about AI agent updates, industry insights, and special offers (only if you've opted in)
- Develop, train, and improve our AI chatbot capabilities and automation workflows
- Process and manage customer interactions through our AI chatbots on your behalf
- Provide customer support and respond to inquiries
- Analyze usage patterns to optimize service performance
- Comply with legal obligations and enforce our agreements
3. SMS/Text Messaging
### Transactional Messages
When you provide your phone number and consent to receive transactional messages from ISI Bot, we may send you SMS messages including:
- Appointment confirmations and reminders for scheduled demos
- Sales follow-up communications related to your inquiries
- Service updates and important notifications about your AI chatbot services
- Technical support messages and system alerts
### Marketing Messages
If you explicitly opt in by checking the marketing consent box, we may send promotional messages including:
- Special offers and discounts on AI chatbot services
- AI agent product updates and new feature announcements
- Industry insights, tips, and best practices for business automation
- Exclusive content and educational resources
### Your Rights and Information
- Business Name: All messages will be sent from ISI Bot
- Message Frequency: Varies based on your interaction with our services and the type of messages you've consented to receive
- Opt-Out: Reply STOP to any message to unsubscribe from that category at any time. You will receive a confirmation message upon unsubscribing.
- Help: Reply HELP for assistance or contact us at [email protected]
- Costs: Message and data rates may apply based on your mobile carrier's plan. We do not charge for the messages, but your carrier may.
- Consent Not Required: Consent to receive marketing messages is not a condition of purchasing our services or scheduling a demo
### Important Notes
- Entering your phone number alone does not grant permission to send SMS messages
- SMS consent must be collected explicitly using the checkboxes on our forms
- You can opt out of marketing messages while still receiving transactional messages
- We do not share your phone number with third parties for their marketing purposes
4. Information Sharing and Disclosure
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
We may share your information only with:
### Service Providers and Technology Partners
We work with trusted service providers who assist us in operating our business and delivering our AI-powered services:
- SMS Service Provider: We use authorized SMS gateway providers to deliver text messages. These providers are contractually obligated to keep your information confidential and use it only for message delivery.
- CRM and Automation Platform: We use GoHighLevel (GHL) for customer relationship management, website hosting, landing pages, and workflow automation. Data processed through GHL is subject to their data processing agreement and privacy policies.
- AI Chatbot Platforms: We utilize Closebot and Realwave for chatbot deployment and management. When you use our AI chatbot services, customer interaction data is processed through these platforms to provide the chatbot functionality.
- AI Model Providers: To power our AI chatbot capabilities, we use artificial intelligence services from OpenAI, Anthropic, and Thinkrr. The data processed by these providers is described in detail in Section 5 below.
- Other Service Providers: Hosting providers, analytics services, and payment processors who assist with business operations under strict confidentiality agreements.
All service providers are bound by data processing agreements and contractual obligations to maintain the confidentiality and security of your personal information.
### Legal and Business Requirements
We may also share your information:
- Legal Requirements: When required by law, subpoena, court order, or legal process
- Business Transfers: In connection with a merger, sale, acquisition, or transfer of all or part of our business (you will be notified of any such change)
- Protection of Rights: To protect and defend our rights, property, or safety, or that of our users or the public, as required or permitted by law
### Third-Party Data Responsibility
Important: If you use our AI chatbot services and those chatbots interact with your customers or end users, you are responsible for:
- Obtaining all necessary consents from your customers to collect and process their data
- Informing your customers about how their data will be used, including that it may be processed by AI providers
- Ensuring compliance with all applicable privacy laws and regulations for your customer data
- Maintaining your own privacy policy that accurately describes your data practices
We process your customers' data only as a service provider on your behalf and in accordance with your instructions.
5. AI Service Providers and Data Processing
### Overview
To provide our AI-powered chatbot and automation services, we utilize third-party artificial intelligence providers. This section explains how your data and your customers' data is processed by these AI services.
### AI Providers We Use
We currently use the following AI service providers to power our chatbot capabilities:
- OpenAI: For natural language processing and conversation generation
- Anthropic: For advanced AI reasoning and conversation capabilities
- Thinkrr: For specialized AI functions and integrations
These providers may change as we optimize our services and adopt new technologies. We will update this policy to reflect any material changes in our AI providers.
### Data Processing Agreements and Security
All our AI service providers:
- Are bound by Data Processing Agreements (DPAs) that ensure the confidentiality and security of your data
- Adhere to strict data protection regulations and industry security standards
- Implement appropriate safeguards including data encryption and access controls
- Process data only for the purpose of providing the requested AI functionality
### What Data is Processed by AI Providers
The information processed by our AI providers depends on how you and your customers interact with our chatbot services. This may include:
Identity and Contact Information:
- Names, email addresses, phone numbers, and other contact details provided during chatbot conversations
- Professional information such as company names, job titles, or business details
Conversation Data:
- Text-based messages, questions, and responses exchanged with the AI chatbot
- Context and metadata associated with conversations (timestamps, conversation flow, intent)
- Any information voluntarily provided during chatbot interactions
Business Information:
- Details about products, services, or business inquiries shared during conversations
- Appointment scheduling information and preferences
- Customer support requests and related information
Important: The AI providers do NOT receive information unless it is actively provided through interaction with our AI chatbot services. Simply visiting our website or providing contact information for demos does not trigger AI processing.
### Purpose of AI Processing
Data is sent to AI providers for a single purpose: to generate the conversational responses and functionality that you or your customers explicitly requested through the chatbot interface. For example:
- A customer asks a question, which is sent to the AI provider to generate an appropriate answer
- A user requests appointment scheduling, which is processed by AI to understand intent and provide options
- Business information is shared to get customized recommendations or support
The AI providers process this data solely to deliver the requested chatbot functionality and return responses to the user.
### AI Training and Model Improvement
Critical Privacy Protection: We have contractual agreements in place with our AI providers that prohibit them from using your data or your customers' data to train or improve their foundational AI models. Your conversations and business information remain confidential and are not used to benefit other users or improve the AI providers' general models.
### Data Retention by AI Providers
- Active Services: Data is retained by AI providers only as long as necessary to provide the chatbot service and process ongoing conversations
- Account Termination: Upon termination or deletion of your account, all personal data processed by our AI partners will be permanently deleted from our active systems and requested for deletion from our AI providers within 60 days
- On-Demand Deletion: You may request deletion of specific conversation data or your entire interaction history at any time by contacting us at [email protected]
- Legal Retention: We may retain certain data only if required by law or to comply with legal obligations, after which it will be immediately deleted
### Your Control Over AI Processing
You maintain control over what data is processed by AI providers:
- AI processing only occurs when you or your customers actively use the chatbot features
- You can choose which AI features and integrations to enable for your services
- You can request deletion of processed data at any time
- You can terminate services and request complete data removal
### Data Flow Example
To help you understand the data flow:
1. Your customer interacts with your ISI Bot-powered chatbot
2. The conversation data is transmitted securely to our AI providers (OpenAI, Anthropic, or Thinkrr)
3. The AI provider processes the message and generates a response
4. The response is returned to the chatbot and displayed to your customer
5. Conversation data may be stored in your GoHighLevel CRM for your business records
6. The AI provider does not retain the data for training purposes and processes it only to provide the service
We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
You may request deletion of your data at any time by contacting us.
8. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Opt-Out: Unsubscribe from marketing communications at any time
- Data Portability: Request transfer of your data to another service
To exercise these rights, contact us at [email protected].
9. Cookies and Tracking Technologies
Our websites may use cookies and similar technologies to:
- Remember your preferences
- Understand how you use our services
- Improve website performance
You can control cookies through your browser settings.
10. Third-Party Links
Our websites may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
11. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
12. International Users
Your information may be transferred to and processed in the United States. By using our services, you consent to the transfer of your information to the U.S., which may have different data protection laws than your country.
13. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act:
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information
- Right to opt-out of the sale of personal information (Note: We do not sell personal information)
- Right to non-discrimination for exercising your rights
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date
- Sending you an email notification (for material changes)
15. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
ISI Bot
Email: [email protected]
Phone: 628-288-4428
Address: Address available upon request
Websites: isi-bot.com, theaibotstore.com
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Consent to Privacy Policy: By using our services and providing your information, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.